RETURN
The consumer has the right, without owing compensation or penalty and without giving a reason, to cancel the purchase within 14 days from the date of receipt of the goods through the unified cancellation form available on the Supplier's website.
The right of withdrawal DOES NOT APPLY in the following cases:
1. For the delivery of goods made to order by the consumer or according to his individual requirements; 2. For the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life; 3. For the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for reasons related to HYGIENE OR HEALTH PROTECTION; 4. For the delivery of goods which, after having been delivered and due to their nature, have become mixed with other goods from which they cannot be separated;
REPLACEMENT
Product exchange is only possible when:
The recipient has made a thorough inspection upon receipt of the delivery and has discovered a defect such as:
1. The integrity of the product. 2. Defects caused by improper transportation. 3. Non-conformity with the product you requested
In the event of any of the above-mentioned malfunctions, the recipient is OBLIGED to:
1. Notify the Supplier immediately 2. Refuse to accept the entire delivery or only the damaged products and return them immediately to the Supplier. 3. Contact the Supplier within 24 hours to arrange a replacement product or refund.
Once we have inspected the returned product and found a defect, we will replace it with a new one and if stock is out of stock, the product will be replaced with another one of the same or higher price, or the amount will be refunded.
Replacement and resending of products related to these conditions are FREE !
If the above conditions are not met, the Supplier is released from the obligation to replace the goods or refund the amount.